FAQ

  • FAQ - Free Shipping Promotions

    FAQ - Free Shipping Promotions

    When you qualify for a free shipping promotion, the shipping method options will continue to be available as pictured below:

  • Shipping to Indonesia

    One of the following identification numbers is required when shipping to Indonesia. Please add it to the order notes box or Company name box when you place an order or inform us...

  • Are you able to ship to a hotel in Japan?

    Yes. If you or your friend is visiting Japan and staying at a hotel or an AirBnB, etc., we can ship to you with domestic shipping rates. However, there are...

  • Shipping Info - Europe

    UK In the United Kingdom, customs duty is charged for shipments valued over £135, and the rate for green tea is 3.2%, black tea 0%. https://www.gov.uk/goods-sent-from-abroad/tax-and-duty VAT - VAT must...

  • Shipping Info - Mideast & Africa

    If you have tips that you can share with other customers, pease post in the comments. Saudia Arabia - Shipping by DHL is not allowed for food products. United Arab...